Refund policy

Returns
You can return unopened, sealed items within 30 days of receiving your order.

For hygiene reasons we can't take back tubs that have been opened or had the seal broken, unless they're faulty.

How to return
Email karl@thikk.co.uk with your order number before you send anything back. We'll reply with the return address. Items sent back without asking first may not be accepted.

Return postage
You pay the cost of sending your return back to us. We recommend a tracked service, as we can't refund items lost in the post. There's no restocking fee.

Faulty, damaged or wrong items
Check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us within 30 days with a photo. We'll sort a replacement or refund and cover the postage.

Refunds
Once your return arrives and we've checked it, we'll email you to confirm. Approved refunds go back to your original payment method within 10 working days. Your bank may take a few extra days to show it.

Exchanges
To swap a shade or size, return the unopened item for a refund and place a new order.

Subscriptions
You can cancel, pause or change your subscription any time from your account before the next order is processed.

Gift cards can't be refunded.